This Payment Policy ("Policy") sets out the terms governing all payments made to Clima Awards, operated by Clima Impact Ltd, a company registered in England and Wales ("we", "us", or "our"), in connection with the Clima Awards programme ("Programme").

This Policy applies to all applicants, sponsors, partners, and other parties ("Payers") who make payments to us in connection with the Programme. It covers application and entry fees, sponsorship payments, and any other fees payable under these terms.

This Policy should be read in conjunction with our Terms and Conditions, Cookie Policy, and Privacy Policy, all of which are available on our Website at www.climaawards.com. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

Given the multi-jurisdictional nature of our Programme — covering the United Kingdom (UK), the Middle East (UAE and Saudi Arabia), and Africa (Nigeria) — this Policy is designed to comply with applicable payment, consumer protection, and financial regulations across all relevant jurisdictions.

The applicable fees for each award category are published in the official Entry Pack and on the Website. Fees are denominated in US Dollar (USD) and, where applicable, in the local currency of the Payer's jurisdiction as specified on the payment page.

Current fee categories are as follows:

Award Category	Applicant Type	Fee (USD)	Notes
Climate Champion Awards	Individual	As published in Application Brochure	Per application
Chief Sustainability Officer Awards	Individual	As published in Application Brochure	Per application
Corporate Awards	Organization	As published in Application Brochure	Per category and theme entry
Honorary Awards	By invitation	No fee applicable	Closed to public entries

 

Applicants may submit entries across more than one award category and theme. A separate fee is payable for each category and theme entry, unless a multi-category discount is expressly stated in the Application Brochure. No bundled or discounted rate shall apply unless confirmed in writing by Clima Awards.

All fees are quoted inclusive of applicable taxes unless expressly stated otherwise.

We accept the following payment methods:

Payment Method	Availability	Processing Time	Notes
Bank Transfer (SWIFT/IBAN)	All jurisdictions	3–5 business days	Invoice issued prior to transfer; remittance advice required

We do not accept cash payments, cryptocurrency, cheques, or any payment method not listed above. Clima Awards reserves the right to add or remove accepted payment methods at any time, with reasonable notice provided on the Website.

Payment must be completed at the time of submitting an application, unless a prior written agreement for invoiced payment has been made with Clima Awards. An application will only be considered complete and eligible for assessment upon receipt of full payment.

Upon successful payment, a confirmation email will be sent to the email address provided during the application process. This confirmation will include:

• A unique application or transaction reference number.
• The amount paid and currency.
• The award category or categories to which the payment applies.

If you do not receive a confirmation email within 48 hours of payment, please contact us at support@climaawards.com. It is the Payer's responsibility to retain payment confirmation records.

Where a payment fails, is declined, or is reversed by a card issuer or bank, the associated application will be placed on hold and will not be processed until full payment is received. Clima Awards accepts no liability for any loss arising from a failed payment, including the loss of an application submission deadline.

Payers experiencing payment difficulties should contact us promptly at support@climaawards.com

Fees are primarily denominated in USD. Where local currency pricing is offered, the exchange rate applied is set at the time of payment and may vary from published indicative rates. Clima Awards is not responsible for any exchange rate fluctuations or bank charges incurred by the Payer in connection with currency conversion.

Invoices are issued electronically to the email address provided during registration. All invoices will include:

• The legal name and registered address of Clima Impact Ltd.
• The Payer's name, organisation, and address.
• A unique invoice number and date.
• A description of the services (award entry) and applicable fee.
• Payment due date and accepted payment methods.

Invoices issued by Clima Awards are payable within 14 calendar days of the invoice date, unless otherwise stated on the invoice. Late payment may result in an application being withheld from the assessment process.

All application and entry fees are non-refundable once payment has been received and the application has been submitted, except as provided in this Clause 6 or as required by applicable law.

Clima Awards may, at its sole discretion, grant a refund or credit in the following circumstances:

• Duplicate payment: Where a Payer has been charged more than once for the same application due to a technical error, the duplicate charge will be refunded in full within 10 business days of notification.
• Programme cancellation: Where Clima Awards cancels the Programme in its entirety for a given cycle, all entry fees paid for that cycle will be refunded in full.
• Ineligibility determined by Clima Awards: Where Clima Awards determines, prior to assessment, that an application is ineligible through no fault of the Payer, a refund of the entry fee may be issued at Clima Awards' discretion.
• Error in fee charged: Where an incorrect fee was applied due to an administrative error by Clima Awards, the difference will be refunded or an additional invoice will be raised as appropriate.

No refund will be issued in the following circumstances:

• An applicant voluntarily withdraws their application after submission.
• An application is disqualified due to the Payer's failure to meet eligibility requirements or provide accurate information.
• An application is unsuccessful in the assessment process.
• The Payer fails to complete the application within the application window.
• The Payer changes their mind after submission.

Where a Payer is a consumer (i.e., an individual acting outside the course of their trade or profession) based in the UK, they may have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by submitting an application and making payment, the Payer expressly requests that the service commence immediately, and acknowledges that the right to cancel is thereby lost once the application has been submitted.

Nothing in this Policy affects any statutory rights a consumer may have under UK law.

To request a refund under the circumstances set out in Clause 6.2, the Payer must contact us in writing at support@climaawards.com, providing the transaction reference number, the reason for the request, and supporting evidence where applicable.

Approved refunds will be processed within 14 business days to the original payment method used. Clima Awards is not responsible for any bank processing delays beyond our control.

Sponsorship and partnership agreements are governed by separate written agreements between Clima Awards and the relevant sponsor or partner. The terms of such agreements, including payment schedules, deliverables, and cancellation provisions, shall prevail over this Policy to the extent of any inconsistency.

In the absence of a specific sponsorship agreement, the following default terms apply:

• Sponsorship fees are invoiced upon execution of a letter of intent or sponsorship agreement.
• Payment is due within 30 calendar days of the invoice date.
• Sponsorship fees are non-refundable once the sponsorship package has been activated (e.g., logo placed on Website, Entry Pack, or event materials).
• Where a sponsor withdraws before activation, a cancellation fee of 25% of the total sponsorship value is payable to cover administrative costs.

Where a Payer fails to settle an invoice by the due date, Clima Awards reserves the right to:

• Withhold or suspend processing of the relevant application.
• Charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, for UK-based commercial Payers.
• Charge a fixed late payment compensation fee in accordance with the Late Payment of Commercial Debts Regulations 2002.
• Engage a debt recovery service or commence legal proceedings to recover outstanding amounts, together with associated costs.

Interest and charges will not apply where the Payer is a consumer acting outside of a trade or business context, save to the extent permitted by applicable law.

Clima Awards takes payment fraud seriously. Any attempt to make a payment using stolen, fraudulent, or unauthorised payment credentials will be reported to the relevant authorities and may result in permanent disqualification from the Programme.

Where a Payer initiates a chargeback or payment dispute with their card issuer or bank without first contacting Clima Awards to resolve the matter, we reserve the right to:

• Suspend the relevant application pending resolution of the dispute.
• Recover any chargeback fees levied against Clima Awards by our payment processor.
• Permanently disqualify the Payer from future participation in the Programme if the chargeback is found to be unwarranted.

Legitimate disputes regarding payments should be directed to support@climaawards.com in the first instance.

All payment transactions are processed through a PCI-DSS compliant third-party payment processor. Clima Awards does not store card numbers, CVV codes, or other sensitive payment authentication data on our own systems.

Payment-related personal data (such as name, billing address, and transaction history) is processed in accordance with our Privacy Policy and applicable data protection legislation, including:

Jurisdiction	Applicable Law
United Kingdom	UK GDPR; Data Protection Act 2018
United Arab Emirates	Federal Decree-Law No. 45 of 2021 on Personal Data Protection
Saudi Arabia	Personal Data Protection Law (PDPL) 2021
Nigeria	Nigeria Data Protection Act 2023 (NDPA)

Financial records, including invoices and payment receipts, are retained for a minimum of 7 years in accordance with UK HMRC requirements and equivalent obligations in applicable MEA jurisdictions.

Clima Awards is committed to complying with all applicable anti-money laundering (AML), counter-terrorist financing (CTF), and sanctions laws and regulations, including:

• The Proceeds of Crime Act 2002 (UK).
• The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (UK).
• Sanctions regimes administered by the UK Office of Financial Sanctions Implementation (OFSI), the United Nations Security Council, and applicable MEA regulatory bodies.

We reserve the right to:

• Request supporting documentation to verify the identity of a Payer and the source of funds, where required by applicable AML/CTF obligations.
• Refuse, suspend, or reverse any payment that we reasonably believe may be connected to money laundering, terrorist financing, or sanctioned parties.
• Report suspicious transactions to the National Crime Agency (NCA) or equivalent authority in the relevant jurisdiction, without notifying the Payer where "tipping off" restrictions apply.

Payments from entities or individuals designated under applicable sanctions regimes will not be accepted, and any application associated with a sanctioned party will be immediately disqualified.

In addition to the general terms above, the following jurisdiction-specific provisions apply:

Jurisdiction	Key Consideration
United Kingdom	Payments subject to UK consumer protection law (Consumer Rights Act 2015; Consumer Contracts Regulations 2013). Late payment charges governed by the Late Payment of Commercial Debts (Interest) Act 1998.
United Arab Emirates	Payments may be subject to UAE Federal Law No. 18 of 1993 (Commercial Transactions Law). Payers are responsible for UAE VAT at 5%. Cross-border transfers subject to Central Bank of UAE regulations.
Saudi Arabia	Payments subject to Saudi Central Bank (SAMA) regulations. VAT at 15% applies. Payers must comply with Zakat, Tax and Customs Authority (ZATCA) requirements.
Nigeria	Payments processed in NGN where applicable, subject to Central Bank of Nigeria (CBN) regulations. Foreign exchange transactions subject to CBN FX policies. VAT at prevailing rate applies.

Clima Awards reserves the right to amend this Payment Policy at any time. Material changes will be published on the Website and, where reasonably practicable, communicated to registered applicants by email at least 14 days before the changes take effect.

Continued use of the Website or submission of an application following publication of an updated Policy constitutes acceptance of the revised terms. The version of this Policy in force at the time of payment shall govern that transaction.

This Policy is governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this Policy shall first be referred to good-faith negotiation between the parties.

If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the courts of England and Wales, subject to any mandatory local jurisdiction requirements applicable to Payers in MEA jurisdictions.

Nothing in this Policy prevents either party from seeking urgent injunctive or other equitable relief from a competent court. Clima Awards is open to alternative dispute resolution mechanisms, including mediation, where agreed by both parties in writing.

For any queries relating to payments, invoices, or refunds, please contact us:

Registered Address	71—75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email	support@climaawards.com
Website	www.climaawards.com

We aim to respond to all payment-related enquiries within 2 business days.